Privacy Policy/Terms & Conditions

1. Information We Collect

We may collect the following types of personal information:

Contact Information – Name, phone number, email address, mailing address

User-Submitted Content – Messages, inquiries, or other information you voluntarily submit

Device & Usage Data – IP address, browser type, device information, referring URLs, and interaction data with our site

Form Data – Responses submitted through lead forms, quizzes, booking pages, or contact forms

2. How We Use Your Information

We use the information we collect to:

Provide and manage our services

Respond to inquiries and customer service requests

Send SMS or email messages only to users who have explicitly opted in

Improve website performance and user experience

Comply with legal obligations

3. SMS Messaging & Consent

By submitting your phone number on our website and actively checking the consent checkbox, you expressly consent to receive SMS messages from FirstStep Solutions related to your inquiry, appointments, or property management services. Message frequency may vary. Standard message and data rates may apply.

Opt-Out: You may opt out at any time by replying STOP to any SMS we send, or UNSUBSCRIBE via the instructions provided. For help, reply HELP.

Data Handling: All information collected through this opt-in form is used solely by FirstStep Solutions. We do not share or sell opt-in data to third parties.

4. Cookies & Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to improve website functionality, analyze traffic, and enhance user experience. These technologies may collect information such as IP address, browser type, and pages visited. Users may disable cookies through their browser settings.

5. Sharing of Your Information

We do not collect leads on behalf of third parties, nor do we send SMS messages for any other brands or businesses. All communications are sent directly by FirstStep Solutions for services you have expressly requested.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your state, you may have rights under applicable laws, including:

The right to access or delete your personal information

The right to opt out of marketing communications

The right to request information about data we collect and share

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

9. Terms & Conditions

By using this website or engaging with FirstStep Solutions through SMS or email, you agree to our Terms of Service.

Communications are sent only by FirstStep Solutions. We do not message on behalf of other companies or generate third-party leads.

Users must be 18 years of age or older to submit information or receive communications.

Carrier Disclaimer: Carriers are not responsible for delayed or undelivered messages.

We reserve the right to update or modify these terms at any time without notice. Continued use of our website or participation in our programs constitutes acceptance of any changes. All disputes will be governed by the laws of the State of Florida.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, Terms of Service, or how your data is handled, please contact us:

Email: [email protected]

Website: https://firststeploanhelp.com

Important Disclosure: FirstStep Solutions is a private, independent student loan consulting company and is not affiliated with or endorsed by the U.S. Department of Education, Federal Student Aid, or any student loan servicer. We are not a government agency or loan servicer. Our services provide education, guidance, analysis, and assistance with student loan repayment options and related applications. We do not guarantee loan forgiveness, debt cancellation, specific payment amounts, or any particular outcome. Borrowers may access federal student loan programs directly and at no cost through StudentAid.gov.

Copyright 2026. FirstStep Solutions. All Rights Reserved.